We also had a very rude incident-and one that could be considered fraud as well. On Monday April 21, I found an online ad for a Volvo at Jay Wolfe Nissan, called the "online" sales person, Sarah, to make sure the car was still for sale and at the lot. (It was a 50 mile drive )
She assured me it was.
Upon arrival we were met with the salesman on duty in the lot and explained why we were there. He knew the Volvo had been sold without even checking his records and told us so. We asked for Sarah and he went inside to tell her we had arrived.
To make a long story short, Sarah would not meet with us, I had to go inside the offices myself to ask if I could speak with a manager and Mike Ahern said he was an assitant manager and had heard about my problem. (so why did I sit outside all alone waiting)
Apparently the internet gal didn't verify the car was on the lot before we drove fifty miles. I expained that to her. She also said she didn't have my phone number or she would have called me when she found out. (A modern dealership sales team with no caller ID available to them?)
Bottom line . .. internet sales person never did make the trip out of her office to apologize for the day we took off. The assistant sales manager missed a golden opportunity to turn vinegar into wine by asking the age old sales question . . what can we do to make you a happy customer.
Instead, he tried to talk me into a black Jetta conveniently sitting where we parked, then he explained they had another Volvo in their system for $5,000 more. Of course I was interested, but he then explained the car was $17,500 and they were into it for $17,000 so they couldn't take any less. Take it or leave it and he walked me to my car. He never apologized for the mistake.
Here's the kicker. That ad is till up today four days after the car was "sold". I run an internet business for horsetrailers with 10,000 trailers online and I can tell you it takes us seconds to delete or mark sold an ad when brought to our attention.
Review about: Acura Tl.